• The post you are reporting:
   
  Recently people moaned of the lack of customer care in different industries,
  
  A company had attempted to charge me £22 for a bounced cheque which was the fault of the local branch.
  
  I met with the local branch official who told me there was nothing she could do, even though i explained to her it was on the advice of her financial manager to use the cheque book in question.
  
  It became more of a principle that why should i be charged for something that wasn't to do with me?
  
  i compained to the head office who investigated my claim, agreed with me, refunded the money.
  
  two weeks later i got a follow up satisfaction survey, they asked if i was satisfied with the outcome, i said yes, but not with the way the original complaint was dealt with.
  the person stated, sorry sir these are pre set questions.
  
  i said, in that case your not getting a true reflection on my views on this enquiry,
  he continued to apologise.
  
  so you can see how companies can get the wrong impressions on complaiints they get or maybe its deliberate.

Report Post

Your Name

Reason