Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
23 December 2010
16:3786213#1
Recently people moaned of the lack of customer care in different industries,
A company had attempted to charge me £22 for a bounced cheque which was the fault of the local branch.
I met with the local branch official who told me there was nothing she could do, even though i explained to her it was on the advice of her financial manager to use the cheque book in question.
It became more of a principle that why should i be charged for something that wasn't to do with me?
i compained to the head office who investigated my claim, agreed with me, refunded the money.
two weeks later i got a follow up satisfaction survey, they asked if i was satisfied with the outcome, i said yes, but not with the way the original complaint was dealt with.
the person stated, sorry sir these are pre set questions.
i said, in that case your not getting a true reflection on my views on this enquiry,
he continued to apologise.
so you can see how companies can get the wrong impressions on complaiints they get or maybe its deliberate.
ALL POSTS ARE MY OWN PERSONAL VIEWS
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
23 December 2010
16:5886217#2
i was with the midland(now h.s.b.c.) for over 30 years straight out of school until they did the same to me as above.
ok i was never their biggest customer averaged only about £300 in my current account, anyway on the day my wages were being paid in i made a larger than usual credit card purchase that took into being 65 pence in the red.
they took no account of my past record with them and refused to cancel the penalty for being overdrawn.
needless to say i no longer bank with them.
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
23 December 2010
17:1286227#3
didnt want to mention the hsbc as the guilty party lol
ALL POSTS ARE MY OWN PERSONAL VIEWS
Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
23 December 2010
19:4586247#4
I have been with Midland now HSBC for more years than I care to remember and have never had a problem. Nothing but praise for them.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
23 December 2010
20:1086255#5
jan
i had 30 great years with them, they never gave me any problems, i never gave them any.
then they turned nasty so that was that.
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
23 December 2010
20:3386262#6
Banks and building societies are both the same fine when nothing goes wrong awful when it does.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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