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    Dear Howard I have just had swale heating out to do the yearly inspection and have had to shut down the whole system until Monday which is the first time they can fix it this will be the 7th time i have had to have new parts fitted to the boiler so i shall be without heating until Monday. I contracted the council who don't want to know they gave me a phone number to call which is superposed to be open till 5.30 and it tells me i have reached there out of office hours number and to leave my name and address and the council pay these people to deal with complaints from the public.East Kent housing are no better as i suffer from hart problems and diabetes this is no good to me why do we have so many departments within the council just to keep passing people around instead of getting the problem fixed in the first place.I wonder how many other swale heating customers are having the same problem.

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