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  #8 is a good question. Without implying criticism of the workers themselves (actually this is in the lap of management and is an argument for better management not a reduction in either services or in management) there was and is much waste in the time management of support workers etc who make up the frontline of social services. So indeed - what were some of them doing during their working day. This is an opportunity to realistically and without blame look at that and do it better.

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