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    I think its a bit of both , most systems can be used well and to ease a process or they can be used obstructivley to hide a fact in a plethera of information or delay a process, There is nothing more unweildly than the buerocracy (sp) of the NHS, and I know that can be used to obstruct , prolong and impede a process and the same processes used by different people with a different spirit can enliven , inform and promote a positive outcome

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