Is this correct?
- 27 February 2011 18:2694487I have received this from a friend, does anyone know if it is correct?
"Did you know that you have the right to speak to a UK person when you call a company for a service or whatever.
I've done this when I simply couldn't understand the person talking to me.
"But I never realised that this is a proactive way of bringing jobs back to the UK.
Do the following when you phone any customer service operation that is based in a foreign country. I have done this twice and it works!
"Any time you call a company about a problem with a credit card, bank account, computer, product, etc and you are answered by a person in a call centre abroad, eg. in India, try this:
"As soon as you realise that the customer service person is not in the UK (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service person in the United Kingdom."
"The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service person in the UK .."
"YOU WILL BE IMMEDIATELY CONNECTED to a rep in the UK.. It only takes a few seconds to have your call re-directed to the UK .
"Tonight when I got redirected to a UK rep, I asked again to make sure - and yes, she was in Swansea.
"Imagine if tomorrow, every UK citizen requests a UK rep, how that would impact the number of extra UK jobs needed.
Imagine what would happen if every UK citizen insisted on talking to only UK phone reps from this day on.
"Remember - the goal is to restore jobs back here at home - not to be abrupt or rude to a foreigner.
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Lincolnshire Born and Bred - 27 February 2011 18:2894488Wow i will remember that hopefully is true i must admit it has worked for me before after 20 minutes of each of us not understanding the other
- 27 February 2011 18:5094492it is a daft situation, looking from the point of view of the indian chap on the other end, he learns proper oxford english then ends up talking to people with accents ranging fom newcastle, manchester, liverpool, birmingham and others.
that does not include irish, scottish and welsh accents.
a recipe for a disaster, i heard that some call centres had already moved back here anyway. - 27 February 2011 21:3094523I have had experience of speaking to India when I had a problem with the internet. Now I have been around people of other cultures and languages practically all my life, but I could not understand a word this poor guy said. I had to ask him to repeat every instruction at least 3 times. I did not wish to be nasty to him but I was tearing my hair out at the end. I wish I had known the above.
- 27 February 2011 23:3194532Do you know what it costs to pay a person working at a call-centre in the UK?
593 pence an hour!Chanters, Drums and Drones Potty Time http://youtu.be/99fMqpjnXYA
Rule Britannia!
Kent First http://youtu.be/04F3mAP3fV4 Keep banging on http://youtu.be/qYCU_SKmkGQ - 27 February 2011 23:3194533In India it's probably 53 pence.Chanters, Drums and Drones Potty Time http://youtu.be/99fMqpjnXYA
Rule Britannia!
Kent First http://youtu.be/04F3mAP3fV4 Keep banging on http://youtu.be/qYCU_SKmkGQ - 28 February 2011 08:1094547But the businesses that have English call centres benefit by having a much better relationship with their customers and those customers are more likely to stay with them, than get frustrated talking with someone they can't understand or who can't understand them, so in the end, it will be a lot more beneficial to have an English call centre and better for employment too.
Roger - 28 February 2011 09:2594551£6.54 an hour including employer's NI contributions. This rises by 6p in April when NI rate goes up from 12.8% to 13.8%.I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
- Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
28 February 2011 09:4594554I usually email companies because of the language problem, another advantage is you have a copy of what both sides have said.
I hate call centres and all those press this number and push that button.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
------------------------------------------------------------------- - 28 February 2011 10:2894556i do the same e mail is much more satisfactory, most organisations now send an automatic response so they cannot say they did not have the original request.
- 1 March 2011 02:2094686A year ago I phoned a call-centre on behalf of a Lithuanian concerning an internet-contract.
The lady must have been Chinese, I reckon, but she spoke English perfectly and I understood every word, and she understood evry word I said.
I was astonished!Chanters, Drums and Drones Potty Time http://youtu.be/99fMqpjnXYA
Rule Britannia!
Kent First http://youtu.be/04F3mAP3fV4 Keep banging on http://youtu.be/qYCU_SKmkGQ - Ross Miller
- Location: London Road, Dover
- Registered: 17 Sep 2008
- Posts: 3,709
1 March 2011 21:4894810You all seem to be presuming all call centres irrespective of employer pay national minimum wage if they are based in this country.
Alex - why shouldnt she?"Dream as if you'll live forever. Live as if you'll die today." - James Dean
"Being deeply loved by someone gives you strength,
While loving someone deeply gives you courage" - Laozi