Guest 660- Registered: 14 Mar 2008
- Posts: 3,205
#1
While at work today a Lady came to the window and said I don't know if you can help me I want to make a complaint! I asked what her problem was and she told me this story,I have left names out for obvious reasons but this is one of the reason Tourist don't return.
The lady told me she was staying in a place in Folkestone Road and when she went in she didn't like the facilities and told the man she wasn't going to stay there,he said 'well you will have to pay for it' which the lady said she would but then claimed the man assualted her.I was dumbfounded.
I told the lady to go to the Police station but if she could to tell the Visitors Information Centre as well and she went after I pointed out to her that the place was relatively new.
I then called the Tourist Office,and let DDC know and then contacted Visit Kent and told them.
You will have noticed I haven't said where but it is a new place and find it difficult to describe what it is,it is not a Bed and Breakfast,or Hotel or Pub....the rest you can work out.
This lady will go back to the States and tell people what a bad time she had in Dover and they will tell all thier friends and none of them will come to Dover,but if 1 person helped them or gave them advice they would have told thiere friend and so on....
Next time you see a tourist wandering around the Town looking lost or trying to read a map, just say can I help you and that little help may have made the holiday and would make them praise Dover.You always remember helpful people on your travels.
If you knew what I know,we would both be in trouble!
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
#2
i can think of a short list of one.
i doubt if any long established business would be involved.
rather sad that her memories of dover are such.
Guest 698- Registered: 28 May 2010
- Posts: 8,664
#3
A great shame. You should have sent her to us, John, I would have taken up her case with the owners of the A*** H*****.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
#4
What a horrible thing to happen to her , a lovely offer from you Peter
Guest 698- Registered: 28 May 2010
- Posts: 8,664
#5
We believe in going the extra mile to make guests' stay worth remembering for the right reasons.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
Guest 696- Registered: 31 Mar 2010
- Posts: 8,115
#6
Assault can mean various things, was it verbal?
Guest 653- Registered: 13 Mar 2008
- Posts: 10,540
#7
I didn't know that place had a booking facility - you just turn up and ask to see the room(s).
It is an awful story and one that will do Dover no good I agree; we have heard stories though of exactly the opposite where local people have been very helpful and made visiting people's stay here very memorable and happy.
We shouldn't beat ourselves up over this, but I agree with John, if we see someone lost or worried, ask if you can help them.
Roger
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
#8
quite right roger, i doubt that many of our visitors see us locals as anything less than friendly.
canterbury may have more attractions but the attitude of the residents does not measure up to dover.
Guest 717- Registered: 16 Jun 2011
- Posts: 468
#9
I quite often see people in Dover losing thier patience with lost tourists, particularly in vehicles. What they do is no different from what we do when we are lost abroad...slow right down, point a lot and turn around in strange places fearing to go any further. The lack of patience of some residents annoys me. I like to think my helping someone leaves a positive image of not only Dover but also the UK as well. Well done for helping that lady and shame on the hotel man!
Keeps politics to myself
