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    My daughter lived in a house where the bathroom had black mould on the ceiling and it dripped with water,she complained to her Landlord and to the agent,then she had a visit from her landlord who told her not to complain,the reason the mould was there was because she had a hole in her roof.
    When my daughter withheld her rent,against my advice her landlord threatened her that at 8am on Monday morning he was coming round with 'The Mills's'.So I went round and waited and guess what a builder turned up and checked the roof and said you have got a hole in it.The landlord then text her and said don't tell the agent text me directly.
    Then the Landlord said he didn't want to deal with the agent,would she sign an agreement between the 2 of them Landlord and Tenant,my daughter had always got on well with the agent,and again I advised her not to sign as the agent acts as a referee in some disputes so she didn't sign,so he put up her rent by 20%
    Outcome my daughter hopefully moves this week.All this with a baby that is only 6months old.It is not always the tenants fault.

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