Hewlett Packard - never again...
- 22 July 2009 12:0026044I bought one of their scanner/printer/copier jobbies six months or so ago. Got it working OK at its primary job, scanning into my Paperport system.
Then it went online and conducted an automatic software update.
Yesterday I went to scan as usual and it did not work.
Two hours re-booting and trying all sorts of things I eventually found a phone number for support.
Nice chap in Mumbai, 2 hours yesterday on the phone, deleting drivers, downloading more etc. etc. Still did not get working yesterday. He rang back this morning as promised and I spent 2 1/2 hours again on the phone. more deleting, more downloans re-boot after re-boot and its still not working....
So I am left with a pile of crap basically. I have done no work yesterday afternoon or this morning as a result and have wasted hours on the phone.
Spoken to my supplier, told the the kit is not fit for purpose and they can have it back and want a replacement, but not a HP product. I will never touch anything HP ever again.
Just waiting for my supplier to call back now.
Spleen vented, time for lunch and maybe I might get some work done but cant scan, at least not on my pc anyway.
- 22 July 2009 13:1526051Sounds like their tech support was spot on, something many companies aren't very good at. If the product has a fault then exchange it, you can't slate a company name, esp. after all the post sales support you received, because of one faulty product. In this mass production world we live in it's to be expected.
I use a HP laptop and printer and have found both to be good.
Just my opinion :) - 22 July 2009 13:1726052BarryW, Try system restore, using date prior to update. Might work, no promise's though. Update problems are sometimes not easy to correct.
"My New Year's Resolution, is to try and emulate Marek's level of chilled out, thoughtfulness and humour towards other forumites and not lose my decorum" - 22 July 2009 15:2926054flippen computers suppossed to make our lives easier as if ,,,,,,,,,,,,,,,,,,,,,
- 22 July 2009 16:2426061Gary - system restore wont work as under the instruction of the HP teccie I deleted the old drivers and downloaded new drivers from their website (twice). The problem is narrowed down to the HP software.
ChrisK. Yes I am not complaining about the support despite having a problem find a phone number. But nearly 5 hours on the phone and still it does not work is just not good enough.
This leads to a thought on the broader question.
Are we too indulgent of computer software and hardware companies?
If cars exhibited the same reliability as computers our roads would be awash with crashed cars and bodies!!! We dont tolerate substandard goods and services from companies unless they are technology companies. They seem to use the general public as their Beta testers launching sub-standard goods and they get away with it. Prehaps we should say enough is enough, if its not right it should not be released and if it released when its not up to scratch is then they should get sued.... Microsoft would soon go bust. - 22 July 2009 17:0026064BarryW - slight difference is that there are endless combinations of PC components, software and user actions that makes it impossible to check everything before release. In a car they don't need to check if you are driving alongside a Rolls or a Robin and if you are an old granny or Stirling Moss
Been nice knowing you :) - 22 July 2009 17:4026068i have problems with every single printer that i have had.
i now buy the cheapest in the shop, my reasons are twofold.
1)the cheaper it is, the less sophisticated it is, maybe less chance of having problems.
2) it does not hurt so much when it goes on the council tip. - 22 July 2009 17:4326069Good reasoning howard.
- Brian Dixon
- Location: Dover
- Registered: 23 Sep 2008
- Posts: 23,940
22 July 2009 18:4426080barryw,try uninstalling it closely by a reinstall with the original disc.might just work. - 22 July 2009 22:2726093Brian - went through 2 uninstalls and 2 reinstalls under guidance from HP teccies. It was not loaded by disc in the first place, it was on-line and it is the HP updated in-line drivers that are screwing the whole thing up. They have no answers other than go through the whole time consuming process again. Either they refund me the money as it is within the warrenty period so I can take it elsewhere or I bill them for further wasted time at £150/hour because that is my rate. Thats their choice.
- 22 July 2009 23:2126106Always worth searching websites like drivers.com as they often have old drivers that can be downloaded.Been nice knowing you :)