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    There is no loss. The contractor only gets paid for what he collects which is covered by the licence fee.

    Can't see what is difficult to understand.

    The estimates that went into the budget overstated the take up, hence the difference.

    The contractor only gets a fee for what he collects

    DDC gets a percentage of licence fee and that is the shortfall. The more custom the more the shortfall reduces.

    Budgeting is not a precise art & you make adjustments in year to bring budgets back into balance or use your contingency.

    Watty

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