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    rather strange experience with "smiles" today, popped in this morning clutching my letter from the hospital and was given an appointment for this afternoon, rather good i thought.

    when i turned up i was told that i could not be seen beacuse the computer was down!!

    i know some businesses cannot operate in this situation, didn't think that a dentist would be affected though, surely they can just write down what they do then update the computer later?

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