Guest 667- Registered: 6 Apr 2008
- Posts: 919
#1
Last weekend it was announced that e-On were found guilty by Ofgem for giving out wrong information.
About 18 months ago I went to an e-On stand in Folkestone High Street and took with me a years bills I had from my then current supplier.. The e-On representative at the stall told me that looking at my current usage over the past 12 months they could save me £30 to £40 per month. I signed up with e-On and have to say they have lived up to what they quoted even with the price increases so can not complain as I have saved as quoted over £30 per month.
However today I have received a letter from E-On saying they may have given me the wrong information and as compensation they enclosed a cheque for £69. Not a lot of money but as I had no complaints in the first place I am more than pleased.
It also proved E-On have moved very fast after the Ofgem announcement and their Directors apology on the T. V. and Radio News.
Guest 649- Registered: 12 Mar 2008
- Posts: 14,118
#2
The other companys need to move on it to.
Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
#3
Well done Harry, it is always nice to get a totally unexpected cheque.
I moved to E-On around Christmas time saving myself about £20 a month and it looks like the amount I am paying will be about right when spread over the whole year. Npower had wanted to increase my monthly payment by a huge amount, about an extra £40 a month even though my bill had more or less balanced out over the year.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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