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  "...but I think the vast majority of people do want a decent job."
  
  Were there interviews with the kitchen staff, with the porters, the cleaners?
  
  Might there be too many people making money out of money and not actually producing anything?
  
  The UK appears to be a Hotel of sorts. Where some think themselves as honoured guests and constantly praise/gripe that the staff cannot do enough for them?
  
  Not so many decent staff about to have a manager for each Hotel though? Where is the incentive or opportunity for promotion if all the top jobs are done by one man?

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