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  A catalogue of errors, the young man had the wrong ticket and in trying to explain used a torrent of bad language, the guard failed to establish the young man had in fact made the wrong ticket purchase rather than no ticket, when he took the stance that he had to leave the train he should have asked for BTP to attend to take any necessary action at the scene or at the destination. The Big Man while being public spirited or fed up with being delayed should not have laid hands on the young man culminating in pushing him to the ground causing facial injuries. No winners in the whole sorry affair.

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