The post you are reporting:
They couldn't change the meds because they are fearful of making a decision out of kilter with the more senior doctors, not one of whom will have been available to make a decision. For Gods sake don't get sick on a weekend, bank holiday, day with a Y in it or any other day that could possibly use shortage of staff as an excuse for abysmal practice.
This experience (and before you all jump in with your "I had a fab experience in the NHS" stories - I know there is some good stuff going on as well as the truck load of crap) typifies what is excruciatingly bad about UK NHS facilities: They are run for the staff and not the customers, have no concept of the principle of customer care or that patient needs should dictate the level of service, and are managed by people who don't know how to manage effectively.
I am sorry you had a typically poor experience in this hospital, Mark - I hope your S-i-L recovers despite the "care" she has received. Sadly I was angered but not surprised to read of your experience.
PS - Mark, I am as we speak having a conversation with the local Trust about just this sort of thing - if you like you could email me and I could raise this with them. But I respect your choice not to do so, it is a challenging road! I valued very much Charlie Elphickes support with my own issues, which led to the possibility of a dialogue with the Trust. I will be updating the blog, and Charlie, at some point when there has been something worth reporting from the Trust - sadly that is not yet the case.............
