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  I have had a response, below. Has it been cleaned up properly yet, does anyone know?
  
  
  Thank you for your website comment which we received on the 12 October 2011.
  
  Thank you for taking the time to contact us with regards to the station environment at Dover. I appreciate your concerns over this matter, and I would firstly like to say that we realise the importance of ensuring that waiting at our stations is a pleasant experience for passengers .
  
  We do try to ensure that our stations are cleaned and maintained regularly. The Station Manager and his staff should make regular inspections of all public areas, including the toilets, throughout the day. If any problems are discovered, then our staff should try to rectify these as quickly as possible. When a problem is more serious, they may lock facilities while repair or specialist cleaning is arranged.
  
  It is clear that we failed to address the problems you have raised at Dover station. So I have brought your comments to the attention of the Station Manager, Ms Caroline Bates, who will ensure that this issue is addressed as a priority.
  
  Thank you once again for taking the time to contact us, I am sorry that you had to do so. I also hope that you will notice an improvement at Dover station in the near future.
  
  Yours sincerely
  
  
  Trevor Larkin
  Customer Relations Officer
  Southeastern

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