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  I still stand by my previous statement.
  
  I'm not sayiing (and I find it difficult to see how any one can genuinely say that I have said that profit is written into any contract) tie profit to a contract, I'm saying that when a contract is written and signed up to, the quality of service (service level agreement) to be provided, has to be written in that contract and if it is a good contract both sides will benefit - a profit for those providing the service and a good job being done, for those buying the service - that's how it should be, but if a good service is not being provided, then the provider must be called in and put it right - and then, yes Marek, profit (if at all costs) is wrong.
  
  
  
  
  Roger

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