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    Thanks Bern. I posted some paperwork off last month and sent it recorded delivery. After handing it over to the post office woman, she started tapping out the address and then said to me, you have to deal with these as well, after which we got into a conversation and it became clear that so many people hate this lot. My daughter`s freinds at uni have had no end of problems with them. The point is, you send them the correct paperwork, they send it back some weeks later, then a month later they want the same paperwork back again, and this involves them sending out 2 or 3 letters to you about it. It`s costing all taxpayer`s a fortune in both paperwork and postage. A rotten Christmas to the lot of them, as they`re giving me.

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