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    "antenna of theirs"

    This will be the property of the service provider and not of the shop, I take it.

    I have no particular expertise on the law here, but if it was me I would wonder if Mark had been sold something that lived up to the description, 'mobile phone'. I would take it back and demand a refund as the shop has surely sold something knowing that it would not (indeed could not) meet the users requirements.

    If the shop then has a problem with the service provider because of their antenna fault...well that is a problem between they two.

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