What rights do i have as a consumer to take back a mobile phone i had brought from a shop in town ? it was a belated xmas gift from Mark the mobile of my dreams but only had it since weds last wk and ive had nothing but problems with it, the network signal is very poor to the point i cant ring out or take a call, cant txt or worse still as its a smart phone use it to its full capability which was one of the reasons i wanted it. the shop today said that a antenna of theirs was broken in 2010 and still hasnt been fixed which is why i cant use the phone does anyone know if i can take it back to the shop??
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
"antenna of theirs"
This will be the property of the service provider and not of the shop, I take it.
I have no particular expertise on the law here, but if it was me I would wonder if Mark had been sold something that lived up to the description, 'mobile phone'. I would take it back and demand a refund as the shop has surely sold something knowing that it would not (indeed could not) meet the users requirements.
If the shop then has a problem with the service provider because of their antenna fault...well that is a problem between they two.
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
not sure of the exact law mel but any item sold that does not serve the purpose it was meant for means that a full refund should be due.
not much of an excuse from the shop i would kick up a stink when other customers are in there if they refuse.
Guest 651- Registered: 12 Mar 2008
- Posts: 5,673
Not Vodafone by any chance ?
Been nice knowing you :)
Its 02 really not happy with it as now im 28 plus weeks pregnant cant have a mobile which dont flaming work!!!!
And Tom he is a man need i say more ......
Guest 653- Registered: 13 Mar 2008
- Posts: 10,540
I'm with O2 and very happy with the reception/signal strength - never had a problem.
Roger
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
my latest one is also 02 reception very good but cannot get the web on it even though it is supposed to.
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
Thank you Mel, excellent back hand you have.
Also, if your neighbours enjoy good reception obviously the shop is toying with you.
Name & Shame them here and all around town if they fail you in any way!!!!
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
Tom im well known for my quickness lol, im just a bit annoyed by it really , either it goes or i do what am i supposed to do when i go into labour carry flares with me around town
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
Flares? Why not. Just as long as they have that expando-waist band.
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
Ross Miller
- Location: London Road, Dover
- Registered: 17 Sep 2008
- Posts: 3,707
Clearly the shop are fobbing you off
The phone is not fit for purpose as you cannot make calls on it, which also suggests given others comments about O2 that the phone is faulty, they are obliged to replace it or fix it.
"Dream as if you'll live forever. Live as if you'll die today." - James Dean
"Being deeply loved by someone gives you strength,
While loving someone deeply gives you courage" - Laozi
Guest 719- Registered: 11 Jul 2011
- Posts: 443
Yorkshire Born And Yorkshire Bred
The blue not working area that the shop man showed me was in the area i live sadly it would work great if i lived along the road!!! And Tom not them flares
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
So, that's all right then Mel. The counter sales assistant advises you to move house, or camp out at the end of the street.
Take a tent-peg or your mallet along with you when you next deal with these dolts?
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
Yes thats what i heard yesterday shocking really
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
just dawned on me, when selling the phone they must have asked for your address and post code, that would have told them that the phone would be useless there.
Guest 660- Registered: 14 Mar 2008
- Posts: 3,205
Mel did you get my text last night.
If you knew what I know,we would both be in trouble!
Um no i didnt depends what number you have of mine
