Call Centres
- 4 July 2011 09:56113061It would appear that the call centre saga has gone full circle. Years ago many companies relocated to India to set up cheap call centres. They were attracted by low salaries and cheap accommodation but the success of the 'Tiger' economies is coming back to bite them in the tail. The rush to Bombay,Delhi etc has pushed up accommodation costs and with it salaries. These factors coupled with Exec flights,hotel and expenses for UK management no longer make it financially viable.
New Call Telecom, which competes with BT and Sky to offer home telephone services, broadband and low-cost international calls, is opening a call centre in Lancashire after being attracted by low commercial rents and cheap labour costs. It's moving back from Bombay to Burnley.
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Just last week Burnley hit the headlines as home to the 'cheapest house in Britain'.
a two-bedroom terrace property, described as being in need of 'comprehensive repair and renovation', was sold for £10,000. It is rock-bottom property prices such as this and high unemployment and staff loyalty that have attracted New Call's chief executive, Nigel Eastwood, to the town.
A move in the right direction.
Marek
I think therefore I am (not a Tory supporter) - 4 July 2011 11:29113066Good news. Hopefully, out-sourced industry will follow, and many once-upon-a -time producers of goods and manufacts will return to good old England, returning millions of jobs to our lost home-market.
Iain Duncan Smith recently spoke of a lost generation, and no-doubt the lost production in Britain was a major cause for this.
Bring back our production, and many more jobs will become available.Chanters, Drums and Drones Potty Time http://youtu.be/99fMqpjnXYA
Rule Britannia!
Kent First http://youtu.be/04F3mAP3fV4 Keep banging on http://youtu.be/qYCU_SKmkGQ - 4 July 2011 11:53113070as an aside to the call centre issue i was told by a neighbour that real estate in the posh part of bombay is more expensive than anywhere else in the world.
as she originates from bombay i presume she is right. - 4 July 2011 12:35113076Could be true Howard.Marek
I think therefore I am (not a Tory supporter) - 4 July 2011 12:50113079The price of this flat in a high-rise on Malabar Hill equates to £4,050,000 at today's exchange rate.
http://search.knightfrank.com/inmum075I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson - 4 July 2011 15:23113095shocking prices when one thinks of the millions in extreme poverty there.
india has many more billionaires than the u.k. and as the financial/commercial hub is bombay that many would live there. - 4 July 2011 16:05113099Indeed, India is by far richer than many of us think, and is a military super-power, spending great enormous sums of money on armaments.
I went to Savers today, and observed that Pears soap is still made in India. I only buy soap produced in the UK or Ireland.Chanters, Drums and Drones Potty Time http://youtu.be/99fMqpjnXYA
Rule Britannia!
Kent First http://youtu.be/04F3mAP3fV4 Keep banging on http://youtu.be/qYCU_SKmkGQ - Jan Higgins
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- Registered: 5 Jul 2010
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4 July 2011 17:21113110India has always been a country of the very rich and the very poor, trouble is it does not seem to be changing for the better.-----------------------------------------------------------------------
I try to be neutral and polite but it is hard and getting even more difficult at times.
------------------------------------------------------------------- - 8 July 2011 16:07113726the bank of santander is bringing its call centre business back to the u.k. creating 500 jobs.
having said that there are still u.k. companies opening call centres in india.