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    Howard - I have never personally rented (not since being a teenager anyway) but I do have experience second hand from clients who are BTL owners and also from my ex who rented after our seperation. In the latter case she had some problems, faulty oven being one and contacted the agent - they got onto the case and sorted it. So you see it is the agent who should be contacted. True some agents and some owners will be better than others but nevertheless there is a system and a contract that sets out the terms.

    It sounds to me like you asked the wrong questions, Howard. Data Protection should certainly prevent an agent from giving you details of the owner these days, probably not in force at the time you refer to with the dumping incident.

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