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    they never disappoint, this morning i awoke to an e mail from them demanding to know why i had not settled my last bill.

    i always pay over the odds in summer so that the winter bills do not hit hard, so i logged onto my account and they confirmed that i was 150 quid in credit.

    the e mail asked me to ring them straight away if i had a query, yes you've guessed it they are closed down for the holiday.

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