Berns Blog - K&C follow up
- 19 July 2011 16:48115574Hi Guys - you may remember my Blog that dropped out of the poor experiences I had with K&C stroke unit. It is still sitting there to the left of this post. I need to update it because I am frankly blown away by the outcomes and chain of events that have ensued - I met with K&C today to have a look at things since my blog, and they are amazing!
I will do a proper blog posting with more detail a little later, but I just wanted to share with you that incredible changes have taken place and that K&C have really run with the ball on this, rising to the challenge and learning from what could have been disastrous. They have, crucially, taken pieces of criticism, examined them, learned from them, and put in place a remarkable series of events and action plans that have and will continue to impact on patient care and the development of nursing talent. This is good news for patients and relatives, but also for the nursing staff - there were some major concerns and bad practices in place, but alongside that there were some good and charming nurses itching to be allowed to nurse properly and they deserve that opportunity.
My Mother and I had an exceptionally dreadful experience and her end of life was made difficult, and I complained (and some....!) but out of that has come a real uplift in practice and opportunities. I was, almost, speechless! It was also possible to see that there was the will and volition to make it work, a real drive to succeed. It was fabulous. Indeed, I will probably nick a couple of their ideas and tweak them a little for my own services!! It is this way that practice and services grow, develop and improve.
More to follow on the blog, but bottom line: well done Naomi and K&C. It is a real talent to turn around a negative and lay such positive foundations on which to build.
- 19 July 2011 17:23115580That is excellent news Bern, it just goes to show how important it is to raise the issues when things are not right. I look forward to reading your updated Blog in due course x
- 19 July 2011 17:30115584great news indeed, i did hear that the blog had reached high places, maybe that did the trick if true?
- 19 July 2011 17:35115585I think we are indeed indebted to our local MP Charlie Elphick and fellow DF-er Peter Garstin. A big thank you to them from me and also on behalf of future patients on the stroke unit at K&C.
Thank you chaps! - 19 July 2011 17:36115586Errrr..... What did I do?I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
- 19 July 2011 18:07115592Peter, you supported and you chatted! Charlie Elphick was incredibly helpful, and has contributed to a real difference in local NHS services. Good on you, Charlie!
- 19 July 2011 18:54115606I don't really deserve credit for that, all I did was get Charlie to focus on it. Health issues are one of his hobby horses and he is easy to wind up when his constituents get a bum deal from the NHS.
Credit is due to Charlie and to you, Bern, for having the courage and perseverance to follow it through.I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson - 19 July 2011 19:21115617Congrats to everyone concerned. Success for once.---------------------------------------------------
Lincolnshire Born and Bred - Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
19 July 2011 19:26115621I am so pleased for you Bern, , you really did have a bad time.
Well done to the hospital for taking note when things are wrong and putting them right in relatively fast time for a large organisation.
Well done to Peter for telling Charlie in the first place and well done to our MP as well.-----------------------------------------------------------------------
I try to be neutral and polite but it is hard and getting even more difficult at times.
------------------------------------------------------------------- - 19 July 2011 19:40115627Well done Bern. Glad the hospital listened to you which things were obviously wrong.