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    I worked as a Benefit Fraud investigator for several years. Technology improved massively, communication between Government Departments didn't. Certain departments are well known for not talking to the DSS/Job Centre (I won't name names) as they thought we were 'irrelevant' in the great scheme of things. A large investigation taking 3 or 4 years was quite normal back in my day (2001 - 2005) and it doesn't appear to have changed. The length of time it takes not only other Government Departments to respond to our questions but people like Housing Benefit, banks and Post Offices is unbelievable.

    If he had sufficient documentation to back up his initial claim then it probably wouldn't have been checked beyond the usual. Lack of staff and busy offices often meant that things were not re-checked at a later date when they should have been. Somewhere along the line a red flag must have been raised and he would have been monitored but as I know from bitter experience, bigger and more important cases come along and things get pushed back.

    I am so glad to be out of it all now!

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