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  But if the businesses want to meet regs and standards they need to reflect. The "care" industry fails on a number of levels when it employs workers who do not appreciate or understand the UK culture and language but are expected to communicate with vulnerable people. The people who monitor and inspect fail us by not flagging this robustly enough for fear of the R word. (Insert own joke here - but R stands for racism.) The inspection bods tick boxes, mainly, and that does not support excellence.

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