29 September 2010
17:1172980#1
Another moan about to happen here !
Today i received the online shopping i had brought from the said supermarket only to be faced with 5 items not delivered, i contacted them over this after i checked the bill and yes i had been charged for these items. The customer assistant really didnt seem bothered by there let down and offered me to refund my money in 5 working days, when i said this wasnt sattisfactory he then offered for it to be delivered asap well that was nrly 3 hours age and no phone call to update me! im fuming as this was my first time with asda and i will say now i wont be using their lame online services again.
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
29 September 2010
18:4673000#2
maybe you misunderstood mel, you could have rang asap by mistake and they promised to deliver asda.
Guest 655- Registered: 13 Mar 2008
- Posts: 10,247
29 September 2010
18:5173001#3
mmmm poor service that. I have always found Sainsbury and Tesco very good. There are odd problems but they usually resolve them easily enough and any such problems are well worth not having the aggro of actually going to their premises and shopping!
29 September 2010
19:0073003#4
One word: Waitrose.
29 September 2010
19:0473006#5
Still no phone call!
Guest 660- Registered: 14 Mar 2008
- Posts: 3,205
29 September 2010
20:4873033#6
I went down to Iceland today and got 3 extra bags of shopping with my delievery,now that was a bargain,of course I called them back and they were picked up in 15 mins.
If you knew what I know,we would both be in trouble!
30 September 2010
08:2973058#7
update after i waited on hold for 30 plus minutes last nite i tried again this morning and finally got through, i complained and had a rant at them i am getting my money refunded in 5 working days , getting my delivery charge refunded and i have ten pounds compensation coming still makes them look bad after telling me they wont just deliver my five items tho!
Guest 655- Registered: 13 Mar 2008
- Posts: 10,247
30 September 2010
08:3273060#8
I hear that Waitrose are good Bern. Do they do delivery over this way? More expensive than others but good quality.
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
30 September 2010
12:5973116#9
waitrose in hythe are very good, not a particularly large store.
though more expensive then the other the quality of their smallish range is undeniable.
Guest 690- Registered: 10 Oct 2009
- Posts: 4,150
30 September 2010
15:5473131#10
Started using Tesco last year when I was off work sick, then resumed again this year when I was off again. Haven`t experienced any problems, and I haven`t yet found any miserable drivers, unlike the buses I use now and then. Only one or two on there though I`ve found.
Tell them that I came, and no one answered.
30 September 2010
18:0773151#11
Thats a good point Colin i will go back to using tescos.
Guest 690- Registered: 10 Oct 2009
- Posts: 4,150
30 September 2010
19:4773188#12
The only thing for all to remember with Tesco`s is to tick the box for no substitute`s, as although you don`t have to accept, you sometimes feel obliged to take them anyway. I should mention that whereas for instance, last year, we wanted bridge rolls for hot dogs, we got round rolls in their place, which are no good, but we`ll eat them anyway, know what I mean? And an oversize, and pricier joint than ordered. Otherwise, all okay.
Tell them that I came, and no one answered.
Guest 698- Registered: 28 May 2010
- Posts: 8,664
30 September 2010
23:3073208#13
You can get sausages to curl to fit a round bun. Remember Wimpy's 'Bender' many years ago? It had little slits all along one side so that when it was cooked it finished up as a ring. I don't suppose they could call it Bender nowadays.
PG.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
1 October 2010
08:4873222#14
IN YOUR FACE ASDA