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    Keef

    Your wife and your goodself have my sympathy and prayers.

    Staff in call centres are no longer afforded training in handling bereavement calls hence the stupid requests. As for registering your mum in laws death it should have been a simple process and picking up a doctors certificate and then popping into your 'local' registrars office without the need to make an appointment. The effect of government cutbacks I'm afraid.

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