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    Guaranteed to wind me up every time! In my experience, all pharmacies are pretty much the same. It's another example of an archaic paper-based system that should have been replaced years ago. A bit like the NHS computer system. As everyone knows, it's still done on bits of paper! But I have to confess, Boots always take the biscuit. For a business that's been going for 150+ years you would have thought they'd get it right by now. Like most organisations nowadays, service is a thing of the past. The customer is but a mere inconvenience.

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