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  We had an 999 emergency the evening before Christmas Eve, when two cars hit head-on outside our house. I couldn't believe how quickly the ambulance got there, closely followed by the police support. They were brilliant, as was the 999 lady. I find it hard to believe people can be silly enough to abuse this service.
  
  
  (All congratulations too - though she'll be terribly embarrassed I've said this - to Susannah, who shot out to help, and cared for a nastily-hurt driver until the professionals arrived.)

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