No 1
Male about 5'8" tall, of Mediterranean appearance, wearing a coat with Southern Electric logo and name badge
A man knocked at a consumer's home, stating he was from Southern Electric, that they had been supplying the consumer with gas and electric for some time, and were advising on a tariff change. The consumer knew this was false, as she had a different provider. She turned the man away and reported the call to Consumer Direct.
It is an offence for a trader or their representative to give false or misleading information to a consumer, in pursuit of their business. Always check the identity of anyone calling carefully, and if possible telephone their employer to confirm it. A legitimate trader or representative will be happy for you to do this.
Kent Trading Standards advise consumers to be wary when dealing with traders at their door. Consider carefully whether you do want the goods or services offered.
In most cases if you agree to buy anything costing over £35 from a trader at your door, the law gives you a 7 day "cooling off" period to change your mind. The trader must give you a written cancellation notice if you agree to have any work done. Failure to give this notice is a crime.
If you are considering work in or on your property it is always best to get at least a couple of quotes from traders. You can find reputable traders on the "Buy With Confidence" good trader scheme run by us. Our officers vet all traders on the scheme for trustworthiness and to ensure they comply with consumer protection laws. Or, ask for recommendations from friends or family.
To report any concerns you have or for details of Buy With Confidence traders call Trading Standards via Consumer Direct on 08454 04 05 06. You can also visit
www.buywithconfidence.gov.uk for a list of traders.
No 2
In this cold winter weather Kent residents may be thinking about booking their holidays for 2011.
UK residents are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland.
To obtain this treatment you need to take a European Health Insurance Card (EHIC) with you.
These cards are free, however Kent Trading Standards have become aware of internet websites that are charging consumers for these cards.
To apply for your free EHIC card please visit
www.ehic.org.uk.
Alternatively, you can apply by calling 0845 606 2030 or by picking up an application form from your local Post Office.
To report any concerns you have call Trading Standards via Consumer Direct on 08454 04 05 06.
